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You said, we did

Staffordshire County Council is committed to ensure that parents/carers, children and young people are involved in the Local Offer.

This page provides information on the feedback we have received on the Local Offer and the actions we have taken.

This page will continue to be updated as we progress with the suggested improvements to the site. We hope that you find the changes made demonstrate our commitment to you in improving the Local Offer website.

If you have any further comment you can contact us at localoffer@staffordshire.gov.uk

2020

You said: would prefer referral contact details to be added directly to social care and safeguarding records, rather than a hyperlink to the main SCC website (September 2020).

We did:  added contact details directly to the listing.

You said:  home page search bar doesn't pick up PDF policy documents (September 2020).

We did: all recent PDF policy documents have been added as a website version.

You said: I'm having difficulty finding some core services using the home searchbar (July 2020).  

We did: A new recommended links feature has been developed to ensure core services feature at the top of the directory listings when using the search bar.

You said:  Easy read information about the Local Offer would be useful (June 2020)

We did:  ASSIST produced an Easy Read leaflet.

You said: would like telephone contact for those who can't access emails/internet (June 2020).

We did: telephone number agreed with contact centre.

You said: where can I go for information on the SEND Local Offer, if I don't have access to a computer (May 2020)?

We did: your local Library Service can help with this.  Supported access for parents, carers, children and young people with special eductational needs and disabilities is available via SENDIASS.  

You said: we would like more information on the difference between Staffordshire Connects and the SEND Local Offer (June 2020).

Staffordshire Connects is a website which connects you with help and support in your community. 

You can find help and support, all in one place, for:

  • children and families
  • adults and communities, as well as
  • children and young people with special educational needs and disabilities.

Staffordshire's care organisations can find help and support in the Care Market Development section.

The SEND Local Offer is part of the Staffordshire Connects hub.

It is the place to go for information, support and services for children and young people with special educational needs and disabilitiess from 0-25 years.

You said: would like more information on mental health (February 2020)

We did: Expanded directory on social, emotional and mental health.

You said: having difficulty finding information on annual health checks (February 2020)

We did:  added links to all health and wellness and extra support landing pages

You said: We would like to see pictures that reflect the person’s disability (January 20)

We did:  Wheelchair image has been added to the Young Person’s icon.  The landing pages picture has been replaced.

2019

You said: I'm having difficulty searching for the visual impairment listing with my reader (December 19)

We did:  A direct link has been added to all the Education and Extra Help landing pages.

You said: Can we have more information on the Equality Act so we can understand our children's rights and advocate on their behalf (December 2019)

A link to the Equality Act Advice for Schools and Guidance for schools on reasonable adjustments for disabled pupils is in the SEND Local Offer policy library.  Links also feature on our adapting the curriculum and/or environment in schools information page.  An easy read version has also been added. (December 2019)

You said: We would like a link to the Special Educational Needs and Disability Code of Practice: 0-25 years added to the SEND Local Offer (December 2019)

We did:  A link to the Code of Practice and all associated guides (guide for parents and carers; easy read for children and young people, and parents with learning difficulties) can be found in the Local Offer's policy library.  Links to all are also available on Q&A section of Education home pages under the question of "What is the SEND Code of Practice and where can I find it??"

You said: it would be useful to have safeguarding numbers directly/more prominent on the keeping safe page, rather than a link (November 2019)

We did:  numbers for children and adults added.

You said: it would be helpful if medical policies were accessible in health and wellness section (October 2019)

We did:  Link added as suggested.

You said: language was confusing on family support pages (October 2019)

We did:  Changed the wording and added a direct link to local parent support groups.

You said: it would be useful to have a link to SENDIASS in the early years support for families section (October 2019)

We did:  Added link as suggested.

You said: could not find available support services when looking for colleges (October 2019)

We did: have ensured that the extra help section is tagged in all appropriate pages within the Education section and Preparing for Adulthood section.  An additional question about what support services settings can access has been added to appropriate landing pages.

You said: A Mystery Shopper Scheme to help review and shape the Local Offer would be useful (October 2019)

We did:  A mystery shoppers workshop was set up in October 2019 to test the website and to develop the scheme.  Mystery Shoppers wanted a combination of case studies and a blank canvass to review the website on a half termly basis.

You said: we would like to be able to filter by commissioned or private services (September 2019)

We did:  A new filter has been set up to search by commissioned, private or voluntary services.

You said: certain information pages were not being picked up on the search bar (September 2019)

We did:  We have worked with the web developer to identify what the problem was.  This has now been rectified.

You said: could we have a specific feedback form added to the website to make immediate feedback quicker (September 2019)

We did:  A feedback form has been added in a prominent position to all pages of the digital hub.

You said: We would like to search for activities up to a 30 mile radius from home (July 2019)

We did:  have increased the maximum distance from 15 to 30 miles, with a 20 and 25 mile option.

You said: we would like a SEND Local Offer Facebook Page (April 2019)

We did:  A SEND Local Offer Facebook Page has been developed.

You said: We would like a SEND forms library (April 2019)

We did:  a forms library has been created.

You said: we would like to be able to search for events for children and young people as well as events that include siblings and families (April 2019)

A filter has been added which enables the user to search for events that include siblings and families.

You said: we would like content headings added to provider listings to help those with a visual impairment (Feb 2019)

Content headings have been added.

2018

2017

2016