Accessibility

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This accessibility statement applies to www.staffordshireconnects.info

This website is run by Staffordshire County Council. We want as many people as possible to be able to use this website, regardless of disability.

On our website, you can:

  • Change colours and contrast levels
  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website only using a keyboard
  • Change your pointer to a larger pointer, or apply a reading mask

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Some live video streams do not have captions
  • You cannot skip to the main content whilst using a screen reader.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: digital@staffordshire.gov.uk

We'll consider your request and get back to you in 5 working days.

Reporting accessibility issues with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact digital@staffordshire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Find out how to contact us - view our contact us page.

Technical information about this website's accessibility

Staffordshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content and non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards. Some are old software that we cannot easily change.

  • Geographical Information Mapping (GIS)
  • Forms

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are:

  • YouTube videos
  • Tweets and the Twitter / X panel from X (formerly Twitter)
  • Maps from Google
  • Facebook widgets
  • NHS widgets

Live videos

Live videos - Live video streams do not have captions. This fails WCAG 2.1. success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

We believe that fixing these issues now would be a disproportionate burden. This is due to the large number of documents and the cost of fixing them, and the number of users who are likely to access these documents. We're fixing the core documents in priority order to make sure that the most frequently used and needed documents are made accessible first.

What we're doing to improve accessibility

We are working with service areas to assure that all newly commissioned third-party software complies with the latest accessibility regulations.

We are working to reduce the amount of documents that currently do not meet the accessibility regulations and have governance in place that no further documents are added that don't meet accessibility standards.

We plan to provide an accessible HTML version of any new information as the primary source rather than using a PDF.

We had an accessibility audit and addressed the actions.

We are working to remove unnecessary images, and where they are necessary, that they have appropriate alt tags and descriptions.

Preparation of this accessibility statement

This statement was prepared on 5 March 2024.

This website was last tested on 15 August 2020 by Idox Web Development Team.

The site was tested for conformance with WCAG 2.1 Level AA standard

Testing tools used:

  • Axe testing plugin for Chrome
  • Wave evaluation tool plugin for Chrome
  • NVDA screen reader for Windows

Manual review carried out using:

  • iPhone using Safari
  • iPhone using Chrome
  • Android phone using Chrome
  • PC using Edge and Chrome

Accessibility Statement Review

We will review the accessibility of this website every 12 months.

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