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Total Voice Staffordshire

Our phone lines are open Monday to Friday 8.30am to 5pm

Total Voice supports people in Staffordshire to have their say about the things that matter to them.

Our team will support you to be heard, to understand your rights, choices and options and to make your own decisions.

This is called advocacy. Advocacy is about taking action to make sure that people’s thoughts and opinions are heard, especially when decisions are being made about their lives.

The service is free, independent and confidential.

Total Voice Staffordshire is partnership between VoiceAbility and Asist. Together, they provide all statutory advocacy services, through a single point of contact.

Who to contact

Telephone
01785 336387
E-mail
info@totalvoicestaffs.org
Website
Total Voice Staffordshire website
Twitter
@https://twitter.com/TotalVoiceStaff
Facebook
Total Voice Staffordshire
Notes

If you are a text phone user, simply dial 18001 followed by our normal phone numbers and a translator will act as an interface between you and a team member. This works the other way as well, so if we need to get in touch with you, we can call a text phone by dialing 18001 followed by your number. We can speak to an operator who converts it to text.

You can find our more information about text phones by downloading this useful text phone instruction leaflet.

Where to go

Name
Total Voice Staffordshire Hub Office
Address
The Northfield Centre
Magnolia Avenue
Stafford
Staffordshire
Postcode
ST16 3DU Get Directions (This link opens in a new tab)

Other Details

Availability

Referral required
Yes
Referral Details

Anyone can access the service for support with making a complaint to the NHS.

The service also offers dedicated advocacy support to adults who may have mental health issues, learning disabilities, dementia, acquired brain injury or another disability. It will also work in some cases with children and with family carers.

You can refer yourself, a friend or family member by calling us or emailing us.

Health or social care professionals who would like to refer someone can call or email us, or use a referral form, which is available on our website.

Other notes

Advocates are there to give people independent help so that people are empowered to exert their choice and have control over decisions in their lives.

Total Voice Staffordshire will offer all statutory advocacy services. These are:

  • Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguards (DoLS) and Paid Representatives
  • Independent Mental Health Advocacy (IMHA)
  • Care Act Advocacy including Care Act Advocacy in Prisons
  • Independent Health Complaints Advocacy Service (ICAS)
Last updated: 01 Aug 2018
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