Skip to main content

Total Voice Staffordshire

Our phone lines are open Monday to Friday 9am to 5pm

Total Voice supports people in Staffordshire to have their say about the things that matter to them.

Our team will support you to be heard, to understand your rights, choices and options and to make your own decisions.

This is called advocacy. Advocacy is about taking action to make sure that people’s thoughts and opinions are heard, especially when decisions are being made about their lives.

The service is free, independent and confidential.

Total Voice Staffordshire is partnership between VoiceAbility and Asist. Together, they provide all statutory advocacy services, through a single point of contact.

Who to contact

0300 303 1660

Where to go

Total Voice Staffordshire Hub Office
The Northfield Centre
Magnolia Avenue
ST16 3DU Get Directions (This link opens in a new tab)

Other Details


Referral required
Referral Details

Anyone can access the service for support with making a complaint to the NHS.

The service also offers dedicated advocacy support to adults who may have mental health issues, learning disabilities, dementia, acquired brain injury or another disability. It will also work in some cases with children and with family carers.

You can refer yourself, a friend or family member by calling us or emailing us.

Health or social care professionals who would like to refer someone can call or email us, or use a referral form, which is available on our website.

Other notes

Advocates are there to give people independent help so that people are empowered to exert their choice and have control over decisions in their lives.

Total Voice Staffordshire will offer all statutory advocacy services. These are:

  • Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguards (DoLS) and Paid Representatives
  • Independent Mental Health Advocacy (IMHA)
  • Care Act Advocacy including Care Act Advocacy in Prisons
  • Independent Health Complaints Advocacy Service (ICAS)
Last updated: 25 Mar 2021
Is this information correct?