We offer a warm welcome into a safe environment, a listening ear from trained volunteers and a food parcel. To make sure that you are provided with a suitable food parcel to meet your needs, you will first be asked for your food bank voucher or e-referral number.

In order to get help from the foodbank you will need to be referred with a voucher. Each foodbank works with different frontline professionals, such as doctors, health visitors, social workers and the Citizens Advice, who make referrals to the foodbank using a voucher or via the e-referral system. 

The foodbank and referral agency use the voucher to gather some basic information. This will help them to identify the cause of the crisis, offer practical guidance and prepare suitable emergency food.

If you have a voucher or have been given an e-referral number please contact the foodbank on 07528447504 prior to arriving to book a time slot to pick up your food and to check the number of adults and children food is required for, the ages of children and any special dietary requirements you may have. This is so that we can keep you safe and limit the number of people waiting in our reception area.

Whilst your food parcel is being prepared, you will be offered a warm drink and a biscuit. A volunteer will chat with you about your situation and, as appropriate, signpost you to further support.

Your food will be packed into supermarket carrier bags, which the foodbank can supply, or if you prefer to bring your own these can be used instead.

If you think that your organisation could help people by referring people to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.